Need to Pause Home Loan Repayments?

How do I pause home loan repayments?

By obtaining a loan deferral with your lender, you are able to pause your repayments on your loan for an agreed period of time. This process can either be automatically applied online or be offered on a case by case basis depending on your lender.

What happens after obtaining a loan deferral?

After obtaining your loan deferral, your repayments will be paused during the deferral period. However, interest will still continue to accrue during this time that will need to be repaid by the time the loan term ends. Before going ahead with a loan deferral, it is always recommended for you to ask your lender what to expect when the deferral period finishes. Your repayments may increase or your loan term may increase to repay the interest and principal amounts accrued from the deferral period.

Information on Loan Deferrals for Our Panel of Lenders:

Allows you to reduce interest rates on fixed home loan and pause repayments up to 6 months upon contact with the bank. 

Websites: Adelaide Bank Hardship Assistant

Phone: 1300 650 259

Allows you to pause loan repayments for up to 6 months, interest only repayment period, extending loan term, increasing loans for additional funds, and reducing repayment amount upon contact with the bank. 

Websites: AMB Financial Hardship

Phone: 1800 855 810

Times: 8am - 6pm Monday to Friday, 9am - 12pm Saturday and Sunday

Email: service@australianmilitarybank.com.au

Allows you to pause loan repayments, interest only repayment period, extending loan term, and adding overdue repayments onto your balance upon contact with the bank. 

Websites: AMP Financial Hardship 

Phone: 13 30 30

Times: 8am - 8pm Monday to Friday, 9am - 5pm Saturday and Sunday

Allows you to pause loan repayments upon applying for a call back form for a maximum of 6 months with an initial check in during the first 3 months. 

Websites: ANZ COVID-19 Submit an Application

Allows you to pause repayments up to 6 months, consolidate debts, and apply for other assistance upon contact with the bank. 

Websites: Bank Australia COVID-19 Support

Phone: 132 888

Times: 8am - 9pm Monday to Friday, 9am - 2pm Saturday

Allows you to pause loan repayments up to 6 months, reduce loan repayments up to 6 months, and extend loan terms upon contact with the bank. 

Websites: Bank of Sydney Financial Hardship Submit an Appication

Phone: 13 95 00

Email: cfs@banksyd.com.au

Allows you to pause loan repayments, interest only repayment period, extending loan term, and capitalisation of arrears upon contact with the bank. 

Websites: BOQ Financial Hardship Submit an Application

Phone: 1800 079 866

Times: 8:30am - 5pm Monday to Friday

Allows you to pause repayments up to 6 months upon contact with the bank. 

Websites: Gateway Bank Coronavirus Support

Phone: 1300 728 995

Email: assist@gatewaybank.com.au

Allows you to pause repayments up to 6 months, redraw funds, and reduce repayments upon contact with the bank. 

Websites: ING COVID-19 Support

Accesses clients on a case by case basis to assists with financial hardship upon contact with the bank.

Websites: Submit an Application

Phone: 1800 620 639

Email: hardshipassist@latrobefinancial.com.au

Allows you to pause repayments up to 6 months and restructuring existing loans free of charge upon contact with the bank. 

Websites: Liberty COVID-19 Support

Phone: 13 11 33

Allows you to pause repayments up to 6 months upon contact with the bank. 

Websites: Macquarie COVID-19 Support

Allows you to pause repayments up to 6 months upon contact with the bank. 

Websites: ME Bank COVID-19 Support

Phone: 13 15 63

Times: 8am - 8pm Monday to Friday, 9am - 5pm Saturday

Allows you to pause repayments up to 6 months upon contact with the bank. 

Websites: MyState COVID-19 Support

Allows you to pause loan repayments, repayment holidays, loan variation, and redraw of funds upon contact with the bank. 

Websites: Pepper Hardship Assistance

Phone: 1800 356 383 (AU) | 0800 466 108 (NZ)

Times: 8:30am - 5:30pm Monday to Friday

Allows you to pause loan repayments up to 6 months, reduce loan repayments, and redraw funds upon contact with the bank. 

Websites: St George COVID-19 Support

Phone: 13 33 30

Allows you to pause repayments up to 6 months, interest only repayments, redraw funds, and adjust repayment amount upon contact with the bank. 

Websites: Suncorp COVID-19 Support

Phone: 1800 225 223

Times: 8:30am - 5pm Monday to Friday

Allows you to pause loan repayments for up to 6 months, redraw funds, and reduce repayment amount upon contact with the bank. 

Websites: Westpac COVID-19 Support

Phone: 131 900